customer service

In this post, we will dive deeper into the realm of customer service and explore some specific skills.

Customer service is a skill. Some industry veterans may even argue that it is an art, similar to sales. Whatever the case, like any skill it requires time, experience, and an unwavering dedication. Learning how to speak to your customers and how to be nice to your customers is vital. Following the above commitments will lead to superior customer service.

We have covered the benefits of cloud-based contacts centers vs. call centers. We have also reviewed how the former is generally more cost-effective and mobile.

Customer service is changing. Today’s customer demands instant response times and accurate information. The use of A.I. like chatbots is starting to become the norm.

Data analysis in customer service is a topic that we have lightly touched upon. Here, we will go into more detail.

We dive into the optimal help desk model for small and medium-sized businesses (SMB).