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contact center

A collection of 14 posts

#trends #contact center

Top Contact Center Challenges In 2022

As businesses and customer lives get back on track, we identified some contact center trends shaping the industry in 2022.

Author 6 min read
#kpi #contact center

How to show top executives how to run an effective contact center

This will get you the budget you need to make your contact center more effective

Author 3 min read
#contact center

35 Contact Center Statistics To Know in 2022

In this article, we’ll give you 35 contact center statistics and how they’re affecting your business in 2022.

Author 12 min read
#contact center

5 Ways to Find The Right Contact Center Platform For Your Business

There comes a time when you begin to ponder; What if we had a better way to handle all these issues?

Author 7 min read
#contact center

7 Telltale Signs It's Time To Change Your Customer Service Software

Our buying behavior is changing. Change is the one thing that has been constant since the dawn of time. However, changes in our buying behavior today are more rapid than just a few years ago.

Author 10 min read
#contact center

How To Best Handle Long Wait Times In Your Contact Center

Although most companies will claim that “your call is important” to them, bad planning and lack of resources create a situation where long waiting times become the norm.

Author 6 min read
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