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contact center

A collection of 8 posts

#contact center #customer service

Cloud-based customer service for the small business

We have covered the benefits of cloud-based contacts centers vs. call centers. We have also reviewed how the former is generally more cost-effective and mobile.

Author 3 min read
#contact center #security

Contact Center Security: Your First Priority

A 2015 study by the Ponemon Institute found that 47% of data breaches are caused by malicious or criminal attacks.

Author 3 min read
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