#trends #contact centerTop Contact Center Challenges In 2022As businesses and customer lives get back on track, we identified some contact center trends shaping the industry in 2022.
#kpi #contact centerHow to show top executives how to run an effective contact centerThis will get you the budget you need to make your contact center more effective
#contact center35 Contact Center Statistics To Know in 2022In this article, we’ll give you 35 contact center statistics and how they’re affecting your business in 2022.
#contact center5 Ways to Find The Right Contact Center Platform For Your BusinessThere comes a time when you begin to ponder; What if we had a better way to handle all these issues?
#contact center7 Telltale Signs It's Time To Change Your Customer Service SoftwareOur buying behavior is changing. Change is the one thing that has been constant since the dawn of time. However, changes in our buying behavior today are more rapid than just a few years ago.
#contact centerHow To Best Handle Long Wait Times In Your Contact CenterAlthough most companies will claim that “your call is important” to them, bad planning and lack of resources create a situation where long waiting times become the norm.