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contact center

A collection of 14 posts

#contact center

5 Steps to Engage Unengaged Employees in the Contact Center

As a team leader in a contact center, it can be frustrating when you have unengaged employees.

Author 3 min read
#contact center #work from home

A Guide To Monitoring Your Remote Contact Center Agents

With the increasing sophistication and complexity of customer demand, it has become increasingly important to have a team of skilled agents in your contact center.

Author 4 min read
#contact center #omnichannel

How Your Multi-Channel Customer Support System Is Damaging Your Brand Reputation & 8 Steps To Avoid It

Finally! Learn exactly how to offer rockstar-level service experiences and how your agents can become incredibly more effective at helping your customers resolve their problems, across every single channel your company is using.

Author 11 min read
#call coaching #contact center

How Call Coaching Will Help You Retain More Customers and Make Customers Happy

Customer retention is the most important aspect of doing business. However, retaining customers can be one of the most challenging aspects of running a company.

Author 4 min read
#customer service #contact center

Customer Service Representative - Roles and Responsibilities

No one is better suited to providing a great customer service experience than a Customer Service Representative

Author 4 min read
#contact center #ai #csat

How Sentiment Analysis Can Help Save Customer Satisfaction

Using customer satisfaction surveys is often a good indicator of how satisfied your customers are, but they are just an indicator. Enter Sentiment analytics.

Author 4 min read
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