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Commit to a
daily inbox zero

Emails sent to your shared inboxes like sales@, support@ is visible in a unified inbox that your whole team can access.

Handling the most important ticket first, and working your way down to obtaining inbox zero. No more forwards, cc’s or bcc’s.

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Supercharge your team with
Omnicus Shared Inbox

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LOWER RESPONSE TIMES

Using a shared inbox will highlight the most important tickets first. With a timestamp for each interaction, you’ll be able to stay on top and keep your customers happy.

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PROMOTE TRANSPARENCY

It could be quite frustrating when you do not have the full visibility of what’s going on with a customer.
By using shared inboxes your whole team can get an overview of what’s going on, and can also learn from others.

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USE CANNED REPLIES

Using canned replies is also one of the biggest benefits with a shared inbox. Everyone on your team can use the same templates. When using canned replies you can ensure the team always respond in a efficient way, and with a good tone of voice for your common questions.

 

TERJE KLUNGLAND

General Manager, Coworx

The fact that everyone involved has an overview of all incoming mail and that everyone has the opportunity to see which ones are answered, and not least what's been answered - makes it all a lot easier. Omnicus' shared inbox works great for us and it’s something we will continue to use going forward.

 

JAN PETTER BJERKE

Customer Success, Protekt IT

We are so pleased with using a shared inbox from Omnicus after we’ve moved sales@, support@, etc to a shared inbox. In short, Omnicus added our support staff a significant qualitative boost through full overview and highly effective interaction.

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