Security and privacy
You decide who sees what.
The data is stored in the EU. Each user only sees what they have access to. What is no longer needed is deleted.
Roles and access
Make roles that fit the work. Give access to the whole organisation or to only one department.
- Decide who can change the phone menu and opening hours
- Decide who sees the reports
- Decide who can use video, inbox and SMS
- No one can give themselves more access than they have
What is deleted, and when?
Call recordings
Deleted 1–365 days after the call. You choose how long. Calls are only recorded if you have turned it on.
Video meetings
The guest's name and number are removed when the meeting ends. Everything else about the meeting is deleted after one day.
Audio files you delete
Kept for 30 days before they disappear, so you can undo.
Backup
We back up the data every day. Each backup is kept for seven days.
When you leave
The data is deleted when the account is closed.
What is included
Sign-in
Use the account you already have.
- Sign in with your work accountThe same username and password as in Microsoft or Google.
- Require it for everyoneThen no one can sign in any other way.
Operations
We promise how much of the time it will work.
- 99.9 percent uptimeThe service should be up this much of each month. It is in the agreement.
- Service statusSee if everything works now, and what has happened before.
Agreements
The legal documents, in full.
- PrivacyWhat we store about whom, and why.
- SubprocessorsThe subcontractors who help us run the service.
- Terms of useThe agreement between us and you.
Questions about privacy
Is data sent outside the EU and EEA?
No. We do not transfer personal data to countries outside the EU and EEA.
Does AI read our cases?
Yes. That is how it sorts them and answers what you have decided. It only reads your own cases, not other customers' cases.
What happens to the data when we leave?
It is deleted when the account is closed.
Are we told about new subcontractors?
Yes. You are told at least 15 days before a new subcontractor is used.
See it set up the way you work
In the demo we show the channels you need, with the queues and opening hours you have today. We also answer questions about price and getting started.