How it Works

By tagging your tickets over time, you can gather reports to show your most repetitive, trivial tickets.

These can be refunds, subscriptions, order status and more. Start automating them from start to finish with the Omnicus platform.

Omnicus Infographic

Integrated with your backend systems

The Omnicus platform is built with an API framework that connects to the third-party systems
that you already use, such as:
Shopify logo DHL logo Hubspot logo FedEx logo Magento logo

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The Empathy Economy

With the emergence and rapid rise of the “Empathy Economy”, your business must leverage AI solutions to increase the effectiveness of its customer service department.
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Some of the tasks that can be automated using AI include: categorizing and tagging emails, responding to queries, rerouting calls, etc.
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AI enables your customer service department to focus on delivering higher levels of service interactions that contribute to customer retention, lifetime value, and overall satisfaction.