Municipalities
One switchboard for the whole municipality.
Each department has its own hours and its own queue. When it is busy, others can help.
Does this sound familiar?
“Residents get sent from one place to another.”
AI reads what the resident asks about, and sends the case to the right department. It answers what you have decided, like opening hours.
See Studio
“Some weeks everyone calls at the same time.”Tax deadlines, the start of the school year and elections
Colleagues from other departments log in and help. They see the same queue.
See queues
“Each department has its own system.”
One switchboard and one overview. See the numbers for the whole municipality, or for one department.
See reports
“Important messages must go out at once.”
Send one SMS to home care, the emergency team or all staff.
See SMS
A message to many at once
Make lists, for example On call, Managers or Emergency. Send now, later or every week. You see who has received the message.
Read about SMS
Each department sees its own
Give access to the whole municipality or just one department. Staff are added from Microsoft automatically.
- Separate opening hours for each department
- Separate queues and phone menus
- Data stored in the EU
“Omnicus has shown very good support, backing and collaboration with us. Their solution is seamless, adaptable and future-oriented.”
Edgar SøbergProduct Owner, Tietoevry, supplier to municipalities
Quotes translated from Norwegian.
Questions from municipalities
Where is the data stored?
With Google Cloud in the EU, in Belgium. We do not transfer personal data to countries outside the EU and EEA.
Can each department have its own opening hours?
Yes. Each department can have its own hours, its own queue and its own phone menu.
Can we get our users from Microsoft?
Yes. Staff are added from Microsoft automatically, as often as you like.
Can AI answer residents?
Only about what you have decided. Everything else goes to a caseworker. So do cases where the resident asks to talk to someone.
Can residents have a video meeting with us?
Yes. Send a link. The resident does not need an app. Read about video.
See it set up the way you work
In the demo we show the channels you need, with the queues and opening hours you have today. We also answer questions about price and getting started.