Your new conversation
starter
Reduce wait time and provide quality automated customer care with a virtual agent powered by advanced deep-learning algorithms. The Speech-to-Text technology improves speech recognition accuracy by more than 40%.
It understands what your clients are saying and responds accordingly – pushing the conversation along naturally – across any channel.
Make better decisions
Join more than the one million developers already using Dialogflow, “the world-class development suite for building natural and rich conversational experiences across multiple channels”.
Dialogflow enables you to understand what your customers want and establish the next best activities for them and your team.
Book a FREE Strategy CallTop three features of the
Contact Center AI
Virtual Agent
Enable your human agents to focus on the specialized customer care, while the virtual agent provides day-and-night conversational self-service to your customers.
Agent Assist
Delivers instant step-by-step guidance and support to your human agents during calls.
Insights
Helps managers automatically collect conversational data to pinpoint key drivers and motivations in your customer interactions, improving call outcomes over time.
Five fast facts
Improve customer loyalty with more
personalized support and immediate service
Reduce call deflection, handling time and agent
training costs
Free up valuable time for your team to provide
service with a personal touch
AI-assisted guidance turns every agent
into a specialist
The Omnicus platform allows for seamless integration with the
Contact Center AI