Top three features of the
Contact Center AI


Virtual Agent

Enable your human agents to focus on the specialized customer care, while the virtual agent provides day-and-night conversational self-service to your customers.


Agent Assist

Delivers instant step-by-step guidance and support to your human agents during calls.



Helps managers automatically collect conversational data to pinpoint key drivers and motivations in your customer interactions, improving call outcomes over time.

Five fast facts

Improve customer loyalty with more
 personalized support and immediate service

Reduce call deflection, handling time and agent
 training costs

Free up valuable time for your team to provide
 service with a personal touch

AI-assisted guidance turns every agent
 into a specialist

The Omnicus platform allows for seamless integration with the
 Contact Center AI