Provide your customers with an even better service with AI that talks, understands and interacts.
The Omnicus platform allows for seamless integration between your human agents and the powerful tech behind Google Cloud’s Contact Center AI. Let the technology handle the basics and free up time for your agents to handle more complex cases.
Like Google says, “the heart of the Contact Center AI is its conversational core, whose human-like interactions are redefining the possibilities of AI-powered conversation”.
Your new conversation starter
Reduce wait time and provide quality automated customer care with a virtual agent powered by advanced deep-learning algorithms. The Speech-to-Text technology improves speech recognition accuracy by more than 40%.
It understands what your clients are saying and responds accordingly – pushing the conversation along naturally – across any channel.
Make better decisions
Join more than the one million developers already using Dialogflow, “the world-class development suite for building natural and rich conversational experiences across multiple channels”.
Dialogflow enables you to understand what your customers want and establish the next best activities for them and your team.