Read through this list of helpful tips on how to optimize any products and services to satisfy today’s consumers.

In May, I wrote about why Facebook Messenger will be the ideal platform for tomorrow’s customer service. As of November 30, 2017, Facebook opened its chat plugin for Messenger to its own websites.

A chatbot is a service that automates your interactions with your audience and customers.

Workers spend more than 4 hours a day checking email. Email isn’t dead. According to Adobe Digital Insight’s, time spent with email is up 28% since last year.

Ever heard of chatbots?

The customer experience, or direct interaction a customer has with your company, determines whether said customer returns. This has the largest impact on your overall bottom line.