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#customers

Ready to move the entire contact center to the home office

Good customer service becomes more important than ever when Norwegians' shopping habits change.

Author 3 min read
#nyheter #presse

Omnicus chooses Telia as a strategic partner.

Omnicus chooses Telia to provide telephony services in its contact center offer in Norway.

Author 2 min read
#product #omnicus

Product update: Ticket offer to agents, store reports as a template, more reporting options + More

We’ve listened to your feedback and have made a lot of improvements during this summer, and as always; we’re awaiting your feedback.

Author 3 min read
#product #omnicus

Product update: New reporting engine, Dialogflow integration, keyboard shortcuts + More

We’ve released a bunch of new beta features to our platform this month, and we’re looking forward to your feedback.

Author 2 min read
#product #omnicus

Product update: Migration to new platform, status page, Live chat updates + More

We’ve done a lot of work under the hood during february, and it has paid off! We’ve also released some new features today!

Author 3 min read
#customer service

6 Essential Qualities of the Best Customer Service Reps

Acquire and retain more customers with an outstanding customer service team.

Author 5 min read
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