Omnicus' blog is your source for customer service experience tips, industry best practices, and Omnicus product news.

  • Home
  • Blog
Subscribe
#contact center

35 Contact Center Statistics To Know in 2022

In this article, we’ll give you 35 contact center statistics and how they’re affecting your business in 2022.

Author 12 min read
#contact center

5 Ways to Find The Right Contact Center Platform For Your Business

There comes a time when you begin to ponder; What if we had a better way to handle all these issues?

Author 7 min read
#contact center

7 Telltale Signs It's Time To Change Your Customer Service Software

Our buying behavior is changing. Change is the one thing that has been constant since the dawn of time. However, changes in our buying behavior today are more rapid than just a few years ago.

Author 10 min read
#customer experience

Marketing Can’t Save The Customer Experience

Customers don’t become loyal to your brand because your marketing is excellent. They become loyal because you take good care of them. Excellent customer service experiences drive a great customer experience.

Author 7 min read
#contact center

How To Best Handle Long Wait Times In Your Contact Center

Although most companies will claim that “your call is important” to them, bad planning and lack of resources create a situation where long waiting times become the norm.

Author 6 min read
#customer experience

Most Businesses Are Good At Delivering Poor Customer Service

Poor customer service is bad business. In the United States alone, companies lose nearly $ 75 billion in revenue due to poor customer service.

Author 4 min read
← Next Posts Page 3 of 10  Previous Posts →
Omnicus © 2018-2023
Latest Posts Facebook Twitter LinkedIn
}