#Customer ExperienceEmployee Morale: The Hidden Secret to a High NPSNot sure how to increase your NPS? Check out your employee morale rate for a hint!
#omnichannel #customer serviceThis is what you need to know about omnichannel customer supportCreate a seamless customer experience to boost your revenue.
#customer experience5 Ways to Enhance the Customer ExperienceRead through this list of helpful tips on how to optimize any products and services to satisfy today’s consumers.
#chat #facebook #messenger #webchatWhy you should use Facebook Messenger on your websiteIn May, I wrote about why Facebook Messenger will be the ideal platform for tomorrow’s customer service. As of November 30, 2017, Facebook opened its chat plugin for Messenger to its own websites.
#chatbot #customer serviceWhy Chatbots are the Secret IngredientA chatbot is a service that automates your interactions with your audience and customers.
#shared inbox #help desk5 Reasons You Should be Talking About Shared InboxesWorkers spend more than 4 hours a day checking email. Email isn’t dead. According to Adobe Digital Insight’s, time spent with email is up 28% since last year.
