Omnicus chooses Telia to provide telephony services in its contact center offer in Norway. The collaboration aims to offer the best and most robust contact center solutions to everyone taking customer service seriously - where telephony is an important channel for dialogue with customers.

Glenn Larsen, CTO of Omnicus, has collaborated with Telia through several companies in the past.

Choosing Telia as a strategic partner to deliver a robust and scalable telephony solution in our contact center was easy. We were well acquainted with their backbone from previous collaborations, and it was therefore only natural to enter into a partnership with Telia in Omnicus, says Glenn Larsen, CTO in Omnicus

Through the agreement with Telia, Omnicus can be considered an operator within telecom. Omnicus will own its infrastructure and handle number series for its customers in line with traditional players.

We know that this will give us the flexibility our customers need and that we can guarantee the quality in the contact center by offering HD voice quality as one of our competitive advantages. A high-quality voice service when talking to a contact center representative is essential, says Eivind Jonassen, CEO of Omnicus.

Customer center with several contact points

Omnicus is a company that operates and develops an omnichannel contact center solution. Omnicus gathers all contact points such as telephone, e-mail, live chat, SMS, and social media into a unified solution. With the help of artificial intelligence, we find the most optimal solution to solve an inquiry from the company’s customers.

This takes care of your contact center to get a holistic picture of the customer journey. A contact center representative will see how the customer has been in dialogue with the company before, and not least with whom they talked last. With tailored integrations with the company’s third-party systems, the customer and the contact center experience will ensure a more efficient dialogue.

For more information, contact general manager Eivind Jonassen, mob: +47 970 59 682 or e-mail: ejonassen@omnicus.com