#contact centerHow To Best Handle Long Wait Times In Your Contact CenterAlthough most companies will claim that “your call is important” to them, bad planning and lack of resources create a situation where long waiting times become the norm.
#customer experienceMost Businesses Are Good At Delivering Poor Customer ServicePoor customer service is bad business. In the United States alone, companies lose nearly $ 75 billion in revenue due to poor customer service.
#contact center35 Contact Center Statistics To Know in 2021In this article, we’ll give you 35 contact center statistics and how they’re affecting your business in 2021.
#customersReady to move the entire contact center to the home officeGood customer service becomes more important than ever when Norwegians’ shopping habits change.
#product #omnicusProduct update: Ticket offer to agents, store reports as a template, more reporting options + MoreWe’ve listened to your feedback and have made a lot of improvements during this summer, and as always; we’re awaiting your feedback.
#product #omnicusProduct update: New reporting engine, Dialogflow integration, keyboard shortcuts + MoreWe’ve released a bunch of new beta features to our platform this month, and we’re looking forward to your feedback.
