Omnicus' blog is the best source for customer service experience tips, industry best practices, and Omnicus product news.

Omnicus' blog is the best source for customer service experience tips, industry best practices, and Omnicus product news.

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#customers

Ready to move the entire contact center to the home office

Good customer service becomes more important than ever when Norwegians’ shopping habits change.

Author 3 min read
#product #omnicus

Product update: Ticket offer to agents, store reports as a template, more reporting options + More

We’ve listened to your feedback and have made a lot of improvements during this summer, and as always; we’re awaiting your feedback.

Author 3 min read
#product #omnicus

Product update: New reporting engine, Dialogflow integration, keyboard shortcuts + More

We’ve released a bunch of new beta features to our platform this month, and we’re looking forward to your feedback.

Author 2 min read
#product #omnicus

Product update: Migration to new platform, status page, Live chat updates + More

We’ve done a lot of work under the hood during february, and it has paid off! We’ve also released some new features today!

Author 3 min read
#customer service

6 Essential Qualities of the Best Customer Service Reps

Acquire and retain more customers with an outstanding customer service team.

Author 5 min read
#customer experience

Think You're Cut Out for Customer Experience? Take This Quiz

Find out if you’re cut out for creating an amazing customer experience.

Author 1 min read
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