Using customer satisfaction surveys is often a good indicator of how satisfied your customers are, but they are just an indicator. Enter Sentiment analytics.

As businesses and customer lives get back on track, we identified some contact center trends shaping the industry in 2022.

This will get you the budget you need to make your contact center more effective

In this article, we’ll give you 35 contact center statistics and how they’re affecting your business in 2022.

There comes a time when you begin to ponder; What if we had a better way to handle all these issues?

Our buying behavior is changing. Change is the one thing that has been constant since the dawn of time. However, changes in our buying behavior today are more rapid than just a few years ago.