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#contact center

5 Steps to Engage Unengaged Employees in the Contact Center

As a team leader in a contact center, it can be frustrating when you have unengaged employees.

Author 3 min read
#pricing

Talkdesk Pricing: Here's what you need to know

Learn how Talkdesk pricing works, and what you’ll need to make a smarter desicion

Author 4 min read
#pricing

Kustomer Pricing: Here's what you need to know

Learn how Kustomer pricing works, and what you’ll need to make a smarter desicion

Author 4 min read
#contact center #work from home

A Guide To Monitoring Your Remote Contact Center Agents

With the increasing sophistication and complexity of customer demand, it has become increasingly important to have a team of skilled agents in your contact center.

Author 4 min read
#contact center #omnichannel

How Your Multi-Channel Customer Support System Is Damaging Your Brand Reputation & 8 Steps To Avoid It

Finally! Learn exactly how to offer rockstar-level service experiences and how your agents can become incredibly more effective at helping your customers resolve their problems, across every single channel your company is using.

Author 11 min read
#call coaching #contact center

How Call Coaching Will Help You Retain More Customers and Make Customers Happy

Customer retention is the most important aspect of doing business. However, retaining customers can be one of the most challenging aspects of running a company.

Author 4 min read
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