Our buying behavior is changing. Change is the one thing that has been constant since the dawn of time. However, changes in our buying behavior today are more rapid than just a few years ago.

Customers don’t become loyal to your brand because your marketing is excellent. They become loyal because you take good care of them. Excellent customer service experiences drive a great customer experience.

Although most companies will claim that “your call is important” to them, bad planning and lack of resources create a situation where long waiting times become the norm.

Poor customer service is bad business. In the United States alone, companies lose nearly $ 75 billion in revenue due to poor customer service.

In this article, we’ll give you 35 contact center statistics and how they’re affecting your business in 2021.

Good customer service becomes more important than ever when Norwegians’ shopping habits change.