Built-in measures, reports
Omnicus brings you value from day one. Our platform is based on our years of experience in the contact center space, giving you out-of-the-box dashboards focused on watching and managing the critical KPIs we know contact centers are most interested in. In seconds, create your own unique dashboard tailored to your specific needs.
Drill down to conversations
Omnicus Analytics keeps all the data down to individual interactions. Whenever you see a trend, an outlier or a change in a KPI you can explore your findings down to individual interactions. You can easily confirm your expectations or discover new root causes behind your findings.
Set up alerts for important KPI metrics, that lets you know when a KPI crosses the threshold you’re focused on. Act when your attention is needed, instead of repeatedly having to check for updates.