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Built-in measures, reports
 and dashboards

Omnicus brings you value from day one. Our platform is based on our years of experience in the contact center space, giving you out-of-the-box dashboards focused on watching and managing the critical KPIs we know contact centers are most interested in. In seconds, create your own unique dashboard tailored to your specific needs.

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Drill down to conversations

Omnicus Analytics keeps all the data down to individual interactions. Whenever you see a trend, an outlier or a change in a KPI you can explore your findings down to individual interactions. You can easily confirm your expectations or discover new root causes behind your findings.

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Alerts

Set up alerts for important KPI metrics, that lets you know when a KPI crosses the threshold you’re focused on. Act when your attention is needed, instead of repeatedly having to check for updates.

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