The founders, Eivind and Glenn created Omnicus after spending more than a decade working in telco companies delivering innovative and all-encompassing communication solutions to satisfied clients like universities, county councils, major IT companies and telecom operators. Think clients who need to handle tens of thousands of users and call centers having to serve hundreds of phone calls per second.
At one point they thought someone should improve how telecom systems integrate and communicate with newer and more advanced technology. Like e-mail. Text messaging. Live Chat. Social Media. Virtual Agents. And that was the birth of Omnicus back in 2016.
At Omnicus, we know the power of awesome customer service experiences. We know that companies who transform their operations with automation and smart routing, achieve a more consistent, efficient and rewarding customer service experience.