#chat #facebook #messenger #webchat Why you should use Facebook Messenger on your website In May, I wrote about why Facebook Messenger will be the ideal platform for tomorrow’s customer service. As of November 30, 2017, Facebook opened its chat plugin for Messenger to its own websites.
#tools #google #chat #google analytics Top 7 Tools for Running your Business Online - Anywhere, Anytime A few days ago, I sat with my colleague and discussed the different tools that we use on a daily basis.
#chat #customer service #email #response times #voice Know Your Response Times Response times make a big difference, and there’s real data to back that up. Every customer that reaches out for service wants their issue solved fast.
#chat #customer loyalty #faq #feedback #voip 3 Innovative Ways to Enhance Customer Loyalty Offering fast and efficient customer service is one thing. Constantly providing fresh ways to enhance the experience is another.