chat

In May, I wrote about why Facebook Messenger will be the ideal platform for tomorrow’s customer service. As of November 30, 2017, Facebook opened its chat plugin for Messenger to its own websites.

A few days ago, I sat with my colleague and discussed the different tools that we use on a daily basis.

Response times make a big difference, and there’s real data to back that up. Every customer that reaches out for service wants their issue solved fast.

Offering fast and efficient customer service is one thing. Constantly providing fresh ways to enhance the experience is another.